Site slowness

Incident Report for Fountain

Resolved

This incident has been resolved. Please open a ticket at https://support.fountain.com/hc/en-us if you’re still experiencing problems.

Posted Apr 28, 2021 - 12:04 PDT

Update

Site is up and running now. The developer apis are still being worked on.

Posted Apr 28, 2021 - 10:42 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 28, 2021 - 09:32 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 28, 2021 - 08:50 PDT

Update

We are seeing elevated levels of site traffic again. We are continuing to deploy mitigations to bring the site back to normal.

Posted Apr 28, 2021 - 07:45 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 28, 2021 - 06:21 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 28, 2021 - 06:01 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 28, 2021 - 05:40 PDT

Update

We are continuing to investigate this issue.

Posted Apr 28, 2021 - 05:03 PDT

Update

We are seeing unusually high traffic on website. We are working with our Infrastructure provider to mitigate the issue.

Posted Apr 28, 2021 - 04:47 PDT

Investigating

We are currently investigating this issue.

Posted Apr 28, 2021 - 04:20 PDT

This incident affected: Core (API, Dashboard, Analytics and Search, Background Processing), Messaging (Email), and Integrations (Other Integrations).