Fountain Status

Partially Degraded Service

Core Operational

API Operational

Dashboard Operational

Webhooks Operational

Background Processing Operational

Infrastructure Providers Operational

Cloudflare Cloudflare Authoritative DNS Operational

AWS us-east-1 region Operational

AWS us-east-2 region Operational

AWS ap-south-1 region Operational

AWS eu-central-1 region Operational

AWS s3-us-west-1 Operational

AWS s3-eu-west-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-sa-east-1 Operational

Azure Operational

Messaging Degraded Performance

Email Operational

Twilio SMS Long Code, North America Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, Latin America Operational

Twilio SMS, Europe Degraded Performance

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS Short Code, North America Degraded Performance

WhatsApp Operational

Bird Messaging - North America Operational

Bird Messaging - Latin America Operational

Bird Messaging - EMEA Operational

Bird Messaging - APAC Operational

FountainAI Operational

Worker Experience Platform Operational

Hire Go / Assist Operational

Data Operational

Warehouse Connections Operational

Analytics Operational

Checkr Operational

DropboxSign Operational

Pusher Operational

Everify Operational

Other Integrations Operational

Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Operational

Dropbox Sign, Fax, and Forms Send signature requests Operational

Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Operational

Cronofy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 20, 2026

No incidents reported today.

May 19, 2026

Slowness with Hire

Resolved - This incident has been resolved.
May 19, 14:06 PDT

Monitoring - A fix has been implemented. Message Center should now be accessible again. We will continue to monitor.
May 19, 13:28 PDT

Identified - We are seeing a secondary impact on app.fountain.com, app.us-2.fountain.com and app.us-4.fountain.com. We are continuing to investigate.
May 19, 13:02 PDT

Monitoring - Normal performance should be restoring
May 19, 12:16 PDT

Identified - We have identified an issue with the release in Hire that is causing some slowness for some tenants.
May 19, 12:09 PDT

May 18, 2026

Issues logging in to us-2

Resolved - This incident has been resolved.
May 18, 08:28 PDT

Monitoring - A fix has been implemented and we are monitoring the results
May 18, 08:15 PDT

Investigating - We are investigating an issue affecting a subset of users when navigating to us-2.fountain.com that returns an error code and does not proceed to the Fountain application.
May 18, 08:06 PDT

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

Cue agent service disruption

Resolved - This incident has been resolved.
May 12, 13:04 PDT

Identified - Some Cue services may be slow or unavailable due to 3rd-party service disruption.
May 12, 12:44 PDT

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

Cue agent service disruption

Resolved - This incident is resolved
May 6, 10:33 PDT

Monitoring - Our 3rd party vendor has implemented a fix and we are monitoring the results.
May 6, 09:35 PDT

Update - We are continuing to work on a fix for this issue.
May 6, 09:26 PDT

Identified - Our 3rd-party provider has identified the issue and working toward a resolution.
May 6, 09:26 PDT

Investigating - Some Cue services may be slow or unavailable due to 3rd-party service disruption. Investigation is underway.
May 6, 09:25 PDT