Fountain Status

Partially Degraded Service

Core Operational

API Operational

Dashboard Operational

Analytics and Search Operational

Webhooks Operational

Background Processing Operational

Infrastructure Providers Operational

Cloudflare Cloudflare Authoritative DNS Operational

AWS us-east-1 region Operational

AWS us-east-2 region Operational

AWS ap-south-1 region Operational

AWS eu-central-1 region Operational

AWS s3-us-west-1 Operational

AWS s3-eu-west-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-sa-east-1 Operational

Azure Operational

Messaging Degraded Performance

Email Operational

Twilio SMS Long Code, North America Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, Latin America Degraded Performance

Twilio SMS, Europe Operational

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS Short Code, North America Operational

WhatsApp Operational

Integrations Operational

Checkr Operational

DropboxSign Operational

Pusher Operational

Everify Operational

Other Integrations Operational

Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Operational

Dropbox Sign, Fax, and Forms Send signature requests Operational

Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Operational

Cronofy Operational

FountainAI Operational

Worker Experience Platform Operational

Hire Go / Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 15, 2025

No incidents reported today.

Dec 14, 2025

Planned downtime - Fountain application in us-east-2 (us-2.fountain.com)

Resolved - The scheduled maintenance has been completed
Dec 14, 00:38 PST

Update - The scheduled maintenance has been completed
Dec 14, 00:37 PST

Monitoring - The scheduled maintenance has been completed and we are monitoring the services
Dec 14, 00:20 PST

Identified - We will be undergoing scheduled maintenance during this time
Dec 14, 00:00 PST

Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Sunday, December 14th 2025 from 8am UTC to 10am UTC. During this time, the Fountain platform will be briefly inaccessible.We apologize for any inconvenience.
Dec 14, 00:00 PST

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Service Degradation: I-9 & W-4 Center Availability

Resolved - This incident has been resolved.
Dec 5, 01:18 PST

Monitoring - We are currently observing issues accessing the I-9 and W-4 Centers. This appears to be caused by an upstream service disruption with our provider, Cloudflare.Our team is actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience.
Dec 5, 01:13 PST

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.