Partially Degraded Service

Core Operational
API Operational
Dashboard Operational
Webhooks Operational
Background Processing Operational
Infrastructure Providers Operational
Cloudflare Cloudflare Authoritative DNS Operational
AWS us-east-1 region Operational
AWS us-east-2 region Operational
AWS ap-south-1 region Operational
AWS eu-central-1 region Operational
AWS s3-us-west-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-sa-east-1 Operational
Azure Operational
Messaging Degraded Performance
Email Operational
Twilio SMS Long Code, North America Degraded Performance
Twilio SMS, Middle East & Africa Operational
Twilio SMS, Latin America Degraded Performance
Twilio SMS, Europe Operational
Twilio SMS Delivery Notifications & Status Callbacks Operational
Twilio SMS Short Code, North America Degraded Performance
WhatsApp Operational
Bird Messaging - North America Operational
Bird Messaging - Latin America Operational
Bird Messaging - EMEA Operational
Bird Messaging - APAC Operational
FountainAI Operational
FountainAI Operational
AI Interviews Operational
Worker Experience Platform Operational
Worker Experience Platform Operational
Hire Go / Assist Operational
Hire Go / Assist Operational
Data Operational
Warehouse Connections Operational
Analytics Operational
Checkr Operational
DropboxSign Operational
Pusher Operational
Everify Operational
Other Integrations Operational
Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Operational
Dropbox Sign, Fax, and Forms Send signature requests Operational
Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Operational
Cronofy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 16, 2026

No incidents reported today.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

i9 Centre – Ongoing Service Issue
Resolved - The scheduled maintenance has been completed
Aug 13, 19:21 PDT
Monitoring - The scheduled maintenance has been completed and we are monitoring the services
Aug 13, 19:18 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 19:04 PDT
Identified - We will be undergoing scheduled maintenance during this time.
Aug 13, 19:03 PDT
Investigating - In order to better serve our customers, we will be performing maintenance which will result in downtime across our network on Thursday August 13th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.

To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
Aug 13, 19:00 PDT

Aug 12, 2026

Partial Service Degradation
Resolved - This incident has been resolved.
Aug 12, 16:01 PDT
Identified - The issue has been identified. The team is working on releasing a fix.
Aug 12, 15:19 PDT
Investigating - We’re currently experiencing degraded performance issues with Onboard workflow assignation. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
Aug 12, 14:38 PDT

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

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