Fountain Status

All Systems Operational

Dashboard Operational

API Operational

Analytics and Search Operational

Email and SMS Operational

Integrations Operational

Background Processing Operational

AWS s3-us-west-1 Operational

Elastic Cloud Clusters (US West) Operational

Heroku Operational

SendGrid SMTP Operational

Cloudflare Cloudflare Dashboard Operational

Cloudflare Cloudflare API Operational

Cloudflare Cloudflare Authoritative DNS Operational

Cloudflare DNS Updates Operational

Cloudflare CDN Cache Purge Operational

Cloudflare Always Online Operational

CircleCI CircleCI 2.0 Operational

CircleCI GitHub Checks Operational

CircleCI Workflows Operational

CircleCI Test Result Processing Operational

AWS ec2-us-west-1 Operational

AWS elb-us-west-1 Operational

AWS iam Operational

AWS s3-eu-west-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-sa-east-1 Operational

Chargebee API Operational

Chargebee Customer Portal Operational

Google Cloud Platform Google Cloud Bigtable Operational

Google Apps Gmail Operational

HelloSign / HelloFax HelloSign API Operational

Honeybadger.io Web Application Operational

Honeybadger.io API Operational

New Relic Alerts Operational

New Relic Data Collection Operational

New Relic Infrastructure Operational

npm, Inc. Registry Reads Operational

PagerDuty Notification Delivery Operational

Pusher Channels Pusher.js CDN Operational

ReadMe.io ReadMe.io Hubs Operational

Sentry API Operational

Sentry Notifications Operational

Twilio SMS Long Code, North America Operational

Twilio SMS, APAC Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, Latin America Operational

Twilio SMS, Europe Operational

Twilio SMS Delivery Notifications & Status Callbacks Operational

Slack Messaging Operational

Twilio SMS Short Code, North America Operational

Azure Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 7, 2021

No incidents reported today.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

Slowness in certain background processing jobs

Resolved - This incident has been resolved.
Apr 29, 13:10 PDT

Update - We are continuing to monitor for any further issues.
Apr 29, 12:42 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 09:46 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 29, 09:38 PDT

Apr 28, 2021

Site slowness

Resolved - This incident has been resolved. Please open a ticket at https://support.fountain.com/hc/en-us if you’re still experiencing problems.
Apr 28, 12:04 PDT

Update - Site is up and running now. The developer apis are still being worked on.
Apr 28, 10:42 PDT

Update - We are continuing to monitor for any further issues.
Apr 28, 09:32 PDT

Update - We are continuing to monitor for any further issues.
Apr 28, 08:50 PDT

Update - We are seeing elevated levels of site traffic again. We are continuing to deploy mitigations to bring the site back to normal.
Apr 28, 07:45 PDT

Update - We are continuing to monitor for any further issues.
Apr 28, 06:21 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 06:01 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 28, 05:40 PDT

Update - We are continuing to investigate this issue.
Apr 28, 05:03 PDT

Update - We are seeing unusually high traffic on website. We are working with our Infrastructure provider to mitigate the issue.
Apr 28, 04:47 PDT

Investigating - We are currently investigating this issue.
Apr 28, 04:20 PDT

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.