Fountain Status

All Systems Operational

Dashboard Operational

API Operational

Analytics and Search Operational

Email and SMS Operational

Integrations Operational

Background Processing Operational

Webhooks Operational

Azure Operational

AWS s3-us-west-1 Operational

Heroku Operational

Cloudflare Cloudflare Authoritative DNS Operational

AWS s3-eu-west-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-sa-east-1 Operational

HelloSign / HelloFax HelloSign API Operational

Twilio SMS Long Code, North America Operational

Twilio SMS, APAC Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, Latin America Operational

Twilio SMS, Europe Operational

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS Short Code, North America Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

Database maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 19:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:00 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 18, 12:19 PDT

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

Database restart

Completed - The scheduled maintenance has been completed.
Oct 12, 18:54 PDT

Verifying - Our Infra provider has completed the database restarts.
Oct 12, 18:52 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 18:47 PDT

Scheduled - The primary and replica database will be restarting during this time
Oct 12, 18:43 PDT

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

Site down for some customers

Resolved - Our cloud infrastructure provider has confirmed that issue has been fixed from their side.
Oct 6, 12:04 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 11:42 PDT

Update - We are continuing to work on a fix for this issue.
Oct 6, 11:20 PDT

Update - Our cloud infrastructure provider has identified an issue with the underlying storage system for our primary database. They are working to fix this issue now.
Oct 6, 11:18 PDT

Update - We are continuing to work on a fix for this issue.
Oct 6, 11:13 PDT

Update - We are working with our cloud infrastructure provider to mitigate this site availability issues.
Oct 6, 10:55 PDT

Identified - The issue has been identified and a fix is being implemented.
Oct 6, 10:43 PDT