Fountain Status

All Systems Operational

Core Operational

API Operational

Dashboard Operational

Webhooks Operational

Background Processing Operational

Infrastructure Providers Operational

Cloudflare Cloudflare Authoritative DNS Operational

AWS us-east-1 region Operational

AWS us-east-2 region Operational

AWS ap-south-1 region Operational

AWS eu-central-1 region Operational

AWS s3-us-west-1 Operational

AWS s3-eu-west-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-sa-east-1 Operational

Azure Operational

Messaging Operational

Email Operational

Twilio SMS Long Code, North America Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, Latin America Operational

Twilio SMS, Europe Operational

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS Short Code, North America Operational

WhatsApp Operational

Bird Messaging - North America Operational

Bird Messaging - Latin America Operational

Bird Messaging - EMEA Operational

Bird Messaging - APAC Operational

FountainAI Operational

AI Interviews Operational

Worker Experience Platform Operational

Hire Go / Assist Operational

Data Operational

Warehouse Connections Operational

Analytics Operational

Checkr Operational

DropboxSign Operational

Pusher Operational

Everify Operational

Other Integrations Operational

Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Operational

Dropbox Sign, Fax, and Forms Send signature requests Operational

Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Operational

Cronofy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 24, 2026

No incidents reported today.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Document Signature Display Errors

Resolved - We've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final data cleanup to repair the small number of documents created while the issue was active; the vast majority have already been restored, and we expect the rest to be corrected shortly. If you still see a signature error on a specific document, please contact support and we'll prioritize it.
Jul 21, 17:14 PDT

Monitoring - The error has been identified and mitigated. Continuous monitoring is in place to verify no new cases emerge and to ensure the stability of document signature functionality.
Jul 17, 16:12 PDT

Identified - The root cause has been identified. The team is actively implementing mitigation measures to resolve the document signature display errors and to prevent further occurrences.
Jul 17, 11:43 PDT

Investigating - The team is currently investigating a critical issue affecting the display and visualization of digitally signed documents. Some users are unable to properly view certain signed documents due to signature validation or rendering errors.
Jul 6, 10:19 PDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

Stale data in Analytics and Warehouse for EU Customers

Resolved - This incident has been resolved.
Jul 18, 16:27 PDT

Identified - An issue has been identified with data replication for Analytics for EU customers. This is resulting in stale data returned by analytics tools for users. A fix is being implemented.
Jul 17, 16:36 PDT

Jul 17, 2026

Jul 16, 2026

No incidents reported.

Jul 15, 2026

Blank Landing Page

Resolved - This incident has been mitigated in the release earlier today. The team is continuing to monitor for reports of this issue.
Jul 15, 20:16 PDT

Identified - The issue has been identified and the team is working on a fix. This issue only impacts a subset of our users. We expect this to be fixed tomorrow, in our next release.
Jul 14, 17:59 PDT

Investigating - We're aware that a subset of our users are receiving a blank page on the Fountain Hire platform. We're currently investigating this. As a workaround in the meantime, you can refresh the page and be taken to the desired content.
Jul 14, 13:42 PDT

Jul 14, 2026

Compliance Stage unable to load

Resolved - This incident has been resolved.
Jul 14, 13:27 PDT

Identified - We've identified an issue in which Hire applicants are unable to load their compliance stages. We're fixing it now and expect it resolved soon.
Jul 14, 09:50 PDT

Jul 13, 2026

Outbound Email Delivery Interruption

Resolved - This incident has been resolved.
Jul 13, 07:55 PDT

Monitoring - We are seeing early signs of recovery following coordination with our email delivery provider and some initial mitigation steps on our side. Email sending is not yet fully back to normal, and we are continuing to monitor closely. We'll provide a further update once we can confirm full resolution.
Jul 11, 12:48 PDT

Update - We are continuing to investigate this issue.
Jul 11, 11:56 PDT

Investigating - We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.
Jul 11, 11:55 PDT

Jul 12, 2026

No incidents reported.

Jul 11, 2026

Jul 10, 2026

No incidents reported.