Investigating - Fountain is currently addressing an incident involving a third-party service, Dropbox Sign (formerly known as HelloSign). We are actively collaborating with Dropbox to obtain comprehensive details about the incident. To ensure the safety of customer data, Fountain has promptly implemented all necessary corrective and preventive measures. For additional information, please refer to their official notification provided here: https://sign.dropbox.com/blog/a-recent-security-incident-involving-dropbox-sign
May 02, 2024 - 13:24 PDT
Core Operational
API ? Operational
Dashboard Operational
Analytics and Search ? Operational
Webhooks Operational
Background Processing ? Operational
Infrastructure Providers Operational
Azure ? Operational
Heroku Operational
Cloudflare Cloudflare Authoritative DNS Operational
AWS s3-us-west-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-sa-east-1 Operational
Messaging Operational
Email ? Operational
Twilio SMS Long Code, North America Operational
Twilio SMS, Middle East & Africa Operational
Twilio SMS, Latin America Operational
Twilio SMS, Europe Operational
Twilio SMS Delivery Notifications & Status Callbacks Operational
Twilio SMS Short Code, North America Operational
WhatsApp ? Operational
Integrations Operational
Checkr Operational
Docusign ? Operational
Pusher Operational
Everify Operational
Other Integrations ? Operational
Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Operational
Dropbox Sign, Fax, and Forms Send signature requests Operational
Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Operational
Cronofy Operational
FountainAI Operational
FountainAI ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2024

No incidents reported today.

May 27, 2024

No incidents reported.

May 26, 2024
Resolved - The scheduled maintenance has been completed.
May 26, 00:35 PDT
Update - The scheduled maintenance has been completed.
May 26, 00:35 PDT
Monitoring - The scheduled maintenance has been completed. We are monitoring the services.
May 26, 00:33 PDT
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:04 PDT
Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 region on Sunday, May 26th 2024 from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
May 26, 00:04 PDT
May 25, 2024
Resolved - The scheduled maintenance has been completed.
May 25, 22:08 PDT
Monitoring - The scheduled maintenance has been completed. We are monitoring the services.
May 25, 22:00 PDT
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:33 PDT
Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-2 region on Sunday, May 26th 2024 from 4:30am UTC to 6:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
May 25, 21:33 PDT
Resolved - The scheduled maintenance has been completed.
May 25, 19:04 PDT
Monitoring - The scheduled maintenance has been completed. We are monitoring the services
May 25, 19:00 PDT
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..
May 25, 18:35 PDT
Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-central-1 on Sunday, May 26th 2024 from 1:30am UTC to 3:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
May 25, 18:34 PDT
Resolved - The scheduled maintenance has been completed.
May 25, 01:59 PDT
Monitoring - Scheduled maintenance has been completed. We will provide updates as necessary.
May 25, 01:59 PDT
Update - Scheduled maintenance is completed. We will provide updates as necessary.
May 25, 01:58 PDT
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 01:58 PDT
Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Saturday, May 25th 2024 from 8:30am UTC to 9:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
May 25, 01:32 PDT
Resolved - The scheduled maintenance has been completed.
May 25, 01:06 PDT
Monitoring - The scheduled maintenance has been completed. We are monitoring.
May 25, 01:04 PDT
Identified - We are working on planned maintenance activities.
May 25, 00:38 PDT
Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Saturday, May 25th 2024 from 7:30am UTC to 8:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
May 25, 00:37 PDT
May 24, 2024
Resolved - The scheduled maintenance has been completed.
May 24, 23:10 PDT
Monitoring - Scheduled maintenance activities are completed, we are monitoring the services.
May 24, 23:03 PDT
Identified - We are working on planned maintenance activities.
May 24, 22:35 PDT
Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Saturday, May 25th 2024 from 5:30am UTC to 7:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
May 24, 22:35 PDT
Resolved - This incident has been resolved.
May 24, 21:08 PDT
Monitoring - Scheduled maintenance has been completed and we are monitoring the services.
May 24, 21:07 PDT
Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-central-1 region on Saturday, May 25th 2024 from 3:30am UTC to 5:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
May 24, 20:41 PDT
Completed - The scheduled maintenance has been completed.
May 24, 19:44 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 18:30 PDT
Scheduled - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-1 region on Saturday, May25th 2024 from 1:30am UTC to 3:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
May 24, 18:29 PDT
Completed - The scheduled maintenance has been completed.
May 24, 15:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 14:45 PDT
Scheduled - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in ap-1 region on Friday, May 24th 2024 from 9:30pm UTC to 10:30pm UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
May 24, 14:42 PDT
May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.