Fountain Status

Minor Service Outage

Core Operational

API

Operational

Dashboard Operational

Analytics and Search

Operational

Webhooks Operational

Background Processing

Operational

Infrastructure Providers Operational

Azure

Operational

Heroku Operational

Cloudflare Cloudflare Authoritative DNS Operational

AWS s3-us-west-1 Operational

AWS s3-eu-west-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-sa-east-1 Operational

Messaging Degraded Performance

Operational

Twilio SMS Long Code, North America Operational

Twilio SMS, Middle East & Africa Degraded Performance

Twilio SMS, Latin America Operational

Twilio SMS, Europe Operational

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS Short Code, North America Operational

Operational

Integrations Partial Outage

Checkr Operational

Docusign

Operational

Pusher Operational

Everify Operational

Other Integrations

Operational

Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Operational

Dropbox Sign, Fax, and Forms Send signature requests Partial Outage

Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Operational

FountainAI Operational

FountainAI

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

Analytics Service Degradation

Resolved - We're pleased to inform you that the previously reported service degradation has been successfully resolved. Our platform is now fully operational, and all services are functioning as expected.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the incident. Our team will continue to monitor the situation to ensure consistent performance.
Sep 18, 14:28 PDT

Identified - We have successfully identified the root cause of the service degradation affecting analytics. Our technical team is now working diligently to address and rectify the problem.

Thank you for your patience as we work towards a resolution.
Sep 18, 12:49 PDT

Investigating - We are currently experiencing a service degradation affecting analytics. Our technical team is actively investigating the issue to resolve it as quickly as possible.
We sincerely apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated.
Sep 18, 12:09 PDT

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

Planned downtime - Fountain application in US-1 region (web.fountain.com)

Completed - The scheduled maintenance has been completed.
Sep 9, 00:12 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 11:13 PDT

Scheduled - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Saturday, September 09th 2023 from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Sep 8, 09:07 PDT