Fountain Status

Experiencing Issues with Twilio SMS, Latin America

Dashboard Operational

API Operational

Analytics and Search Operational

Email and SMS Operational

Integrations Operational

Webhooks Operational

Background Processing Operational

Azure Operational

AWS s3-us-west-1 Operational

Heroku Operational

Cloudflare Cloudflare Authoritative DNS Operational

AWS s3-eu-west-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-sa-east-1 Operational

HelloSign / HelloFax HelloSign API Operational

Twilio SMS Long Code, North America Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, Latin America Degraded Performance

Twilio SMS, Europe Operational

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS Short Code, North America Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 22, 2022

No incidents reported today.

May 21, 2022

No incidents reported.

May 20, 2022

Some customers experiencing delays with the delivery of SMS and MMS messages

Resolved - This incident has been resolved.
May 20, 16:03 PDT

Monitoring - Twilio is reporting that North American SMS and MMS delivery are showing recovery. We are continuing to monitor their status and will update as we know more.
May 20, 09:17 PDT

Update - We are continuing to investigate this issue.
May 19, 14:22 PDT

Investigating - Our SMS carrier Twilio is currently experiencing issues with connectivity, which affects delivery of SMS and MMS messages from a subset of US numbers.

We are investigating this outage thoroughly to ensure that delivery of SMS will start up again smoothly once our carrier is able to resolve their issue.
May 19, 14:22 PDT

May 19, 2022

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

Partial Service Degredation

Resolved - Search and dashboard performance has returned to normal.
May 16, 11:46 PDT

Monitoring - We are monitoring the performance of search and dashboards while they recover to normal performance levels.
May 16, 10:44 PDT

Investigating - We’re currently experiencing degraded performance issues with searches timing out. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Some users may be affected.
May 16, 09:35 PDT

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.