Fountain Status

All Systems Operational

Core Operational

API Operational

Dashboard Operational

Analytics and Search Operational

Webhooks Operational

Background Processing Operational

Infrastructure Providers Operational

Azure Operational

Heroku Operational

Cloudflare Cloudflare Authoritative DNS Operational

AWS s3-us-west-1 Operational

AWS s3-eu-west-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-sa-east-1 Operational

Messaging Operational

Email Operational

Twilio SMS Long Code, North America Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, Latin America Operational

Twilio SMS, Europe Operational

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS Short Code, North America Operational

WhatsApp Operational

Integrations Operational

Checkr Operational

Docusign Operational

Pusher Operational

Everify Operational

Other Integrations Operational

Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Operational

Dropbox Sign, Fax, and Forms Send signature requests Operational

Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Operational

Cronofy Operational

FountainAI Operational

Worker Experience Platform Operational

Hire Go / Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 15, 2025

No incidents reported today.

Jul 14, 2025

i9 Centre – Ongoing Service Issue

Resolved - The scheduled maintenance has been completed
Jul 14, 19:43 PDT

Monitoring - The scheduled maintenance has been completed and we are monitoring the services
Jul 14, 19:39 PDT

Identified - We will be undergoing scheduled maintenance during this time.
Jul 14, 19:16 PDT

Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Monday July 14, 2025 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
Jul 14, 19:02 PDT

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

Issue with I-9 center

Resolved - The scheduled maintenance has been completed
Jul 3, 19:38 PDT

Monitoring - The scheduled maintenance has been completed and we are monitoring the services
Jul 3, 19:37 PDT

Identified - We will be undergoing scheduled maintenance during this time.
Jul 3, 19:02 PDT

Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Monday July 14, 2025 8:00 PM – 8:30 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
Jul 3, 19:02 PDT

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.