Investigating - Fountain is currently addressing an incident involving a third-party service, Dropbox Sign (formerly known as HelloSign). We are actively collaborating with Dropbox to obtain comprehensive details about the incident. To ensure the safety of customer data, Fountain has promptly implemented all necessary corrective and preventive measures. For additional information, please refer to their official notification provided here: https://sign.dropbox.com/blog/a-recent-security-incident-involving-dropbox-sign
May 02, 2024 - 13:24 PDT
Core Operational
API ? Operational
Dashboard Operational
Analytics and Search ? Operational
Webhooks Operational
Background Processing ? Operational
Infrastructure Providers Operational
Azure ? Operational
Heroku Operational
Cloudflare Cloudflare Authoritative DNS Operational
AWS s3-us-west-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-sa-east-1 Operational
Messaging Degraded Performance
Email ? Operational
Twilio SMS Long Code, North America Under Maintenance
Twilio SMS, Middle East & Africa Operational
Twilio SMS, Latin America Degraded Performance
Twilio SMS, Europe Under Maintenance
Twilio SMS Delivery Notifications & Status Callbacks Operational
Twilio SMS Short Code, North America Degraded Performance
WhatsApp ? Operational
Integrations Operational
Checkr Operational
Docusign ? Operational
Pusher Operational
Everify Operational
Other Integrations ? Operational
Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Operational
Dropbox Sign, Fax, and Forms Send signature requests Operational
Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Operational
Cronofy Operational
FountainAI Operational
FountainAI ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 17, 2024

No incidents reported today.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - The scheduled maintenance has been completed
Jul 12, 18:56 PDT
Monitoring - The scheduled maintenance has been completed. We are monitoring the services.
Jul 12, 18:52 PDT
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 18:50 PDT
Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in EU region on Saturday, July 13th 2024 from 1:30AM UTC to 3:30AM UTC. The Fountain platform will be briefly inaccessible during this period. We apologize for any inconvenience this may cause.
Jul 12, 18:34 PDT
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.