Fountain Status

Partially Degraded Service

Core Operational

API Operational

Dashboard Operational

Webhooks Operational

Background Processing Operational

Infrastructure Providers Operational

Cloudflare Cloudflare Authoritative DNS Operational

AWS us-east-1 region Operational

AWS us-east-2 region Operational

AWS ap-south-1 region Operational

AWS eu-central-1 region Operational

AWS s3-us-west-1 Operational

AWS s3-eu-west-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-sa-east-1 Operational

Azure Operational

Messaging Degraded Performance

Email Operational

Twilio SMS Long Code, North America Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, Latin America Degraded Performance

Twilio SMS, Europe Degraded Performance

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS Short Code, North America Operational

WhatsApp Operational

Bird Messaging - North America Operational

Bird Messaging - Latin America Operational

Bird Messaging - EMEA Operational

Bird Messaging - APAC Operational

FountainAI Operational

Worker Experience Platform Operational

Hire Go / Assist Operational

Data Operational

Warehouse Connections Operational

Analytics Operational

Checkr Operational

DropboxSign Operational

Pusher Operational

Everify Operational

Other Integrations Operational

Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Operational

Dropbox Sign, Fax, and Forms Send signature requests Operational

Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Operational

Cronofy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 29, 2026

No incidents reported today.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

Platform Severely Degraded

Resolved - This incident has been resolved.
Jun 24, 12:45 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 09:40 PDT

Identified - We have identified additional issues with the Compliance and Pool products.
Jun 24, 08:28 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 07:17 PDT

Identified - The issue has been identified and a fix is being implemented.
Jun 24, 06:45 PDT

Investigating - We are currently investigating an issue with the fountain platform
Jun 24, 06:27 PDT

Jun 23, 2026

Background Processing Outage

Resolved - This incident has been resolved.
Jun 23, 07:56 PDT

Update - We are continuing to monitor for any further issues.
Jun 23, 07:55 PDT

Monitoring - The issue has been identified and the fix is implemented and we are monitoring.
Jun 23, 07:54 PDT

Investigating - We're experiencing an issue with our subsystems that is interrupting normal operation. We are looking into the issue and believe it will be resolved shortly.
Jun 23, 07:50 PDT

Jun 22, 2026

Service Disruption Due to Third-Party Provider Issues

Resolved - Cloudflare's traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.
Jun 22, 14:10 PDT

Monitoring - Some users may experience HTTP 520 and 522 errors due to issues with a third-party provider. We are actively monitoring the situation and will provide updates as they become available.
Jun 22, 10:08 PDT

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

i9 Centre – Ongoing Service Issue

Resolved - The scheduled maintenance has been completed
Jun 18, 19:26 PDT

Monitoring - The scheduled maintenance has been completed and we are monitoring the services
Jun 18, 19:17 PDT

Identified - We will be undergoing scheduled maintenance during this time.
Jun 18, 19:00 PDT

Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday June 18th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.

To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
Jun 18, 19:00 PDT

Jun 17, 2026

No incidents reported.

Jun 16, 2026

Partial Analytics Service Degradation

Resolved - This incident has been resolved.
Jun 16, 08:45 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 08:08 PDT

Identified - The issue has been identified and a fix is being implemented.
Jun 16, 07:54 PDT

Investigating - We’re currently experiencing degraded performance issues with Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates as we have them.
Jun 16, 07:07 PDT

Jun 15, 2026

No incidents reported.