Site slowness for some customers on fountain.com

Incident Report for Fountain

Resolved

This incident has been resolved.

Posted Sep 15, 2021 - 00:06 PDT

Update

The emergency maintenance work on the developer APIs is complete. It is available although at reduced rate limits. The rate limits will be back to normal in a while.

Posted Sep 14, 2021 - 09:54 PDT

Update

While we bring back our site back to normal load times, we are working on our developer APIs which will be unavailable for some time.

Posted Sep 14, 2021 - 09:09 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 14, 2021 - 08:27 PDT

This incident affected: Core (API, Dashboard, Analytics and Search, Webhooks, Background Processing) and Messaging (Email).