Some customers experiencing delays with the delivery of SMS and MMS messages

Incident Report for Fountain

Resolved

This incident has been resolved.

Posted May 20, 2022 - 16:03 PDT

Monitoring

Twilio is reporting that North American SMS and MMS delivery are showing recovery. We are continuing to monitor their status and will update as we know more.

Posted May 20, 2022 - 09:17 PDT

Update

We are continuing to investigate this issue.

Posted May 19, 2022 - 14:22 PDT

Investigating

Our SMS carrier Twilio is currently experiencing issues with connectivity, which affects delivery of SMS and MMS messages from a subset of US numbers.

We are investigating this outage thoroughly to ensure that delivery of SMS will start up again smoothly once our carrier is able to resolve their issue.

Posted May 19, 2022 - 14:22 PDT

This incident affected: Messaging (Email, Twilio SMS, Latin America, Twilio SMS Short Code, North America).