Fountain Status

Service Under Maintenance

Core Operational

API Operational

Dashboard Operational

Analytics and Search Operational

Webhooks Operational

Background Processing Operational

Infrastructure Providers Operational

Cloudflare Cloudflare Authoritative DNS Operational

AWS us-east-1 region Operational

AWS us-east-2 region Operational

AWS ap-south-1 region Operational

AWS eu-central-1 region Operational

AWS s3-us-west-1 Operational

AWS s3-eu-west-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-sa-east-1 Operational

Azure Operational

Messaging Under Maintenance

Email Operational

Twilio SMS Long Code, North America Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, Latin America Operational

Twilio SMS, Europe Under Maintenance

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS Short Code, North America Operational

WhatsApp Operational

Integrations Operational

Checkr Operational

DropboxSign Operational

Pusher Operational

Everify Operational

Other Integrations Operational

Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Operational

Dropbox Sign, Fax, and Forms Send signature requests Operational

Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Operational

Cronofy Operational

FountainAI Operational

Worker Experience Platform Operational

Hire Go / Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 17, 2026

No incidents reported today.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

i9 Centre – Ongoing Service Issue

Resolved - The scheduled maintenance has been completed
Jan 15, 21:02 PST

Monitoring - The scheduled maintenance has been completed and we are monitoring the services
Jan 15, 20:56 PST

Update - The maintenance activity involving our third-party partner is taking longer than initially anticipated and may exceed the originally planned one-hour window.
We are actively monitoring the situation and working closely with our partner. We will continue to provide updates here as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Jan 15, 19:59 PST

Identified - We will be undergoing scheduled maintenance during this time.
Jan 15, 19:03 PST

Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday January 15th, 2026 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.

To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
Jan 15, 19:01 PST

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.